Guests Communication

To our Valued Guests:

Thank you for your continued loyalty. 

At Tustin Toyota we take your personal health and safety very seriously. We recognize the impact the novel coronavirus (COVID-19) has had in our community. We felt it was important to maintain clear and transparent lines of communication directly with you and to share more information about the steps our teams are taking to help keep our guests and team members safe.

Upon entering our dealership, you will notice some additional precautions we have implemented: 

  • We have strived to create a "Contactless environment" 
    • No handshakes, fist bumps and/or high fives 
    • You instead will get a friendly smile hello 
  • Team members to welcome you at every door 
    • Opening doors for our guests has always been a pleasure and we look forward to continuing this welcome 
  • Antibacterial dispenser at all entrances, exits, restrooms and customer lounges 
    • We have stocked up on supplies and have stations available at multiple area touchpoints throughout the store 
  • Vigilant wiping down of all surfaces  
    • You will notice our team members wiping down all surfaces before and after each interaction, with each other and our guests 
  • Test drives will continue with disinfectant wipes being utilized before, after and during each trip! 
  • Our service drive greeters and advisors will also be welcoming you with smiles and your vehicles with a wipe down 

We feel confident that these best practices we have implemented using guidance from the CDC, WHO, and LA County Department of Health will serve us well in keeping you and our team members safe and healthy as you continue to experience the excellent customer service of our team. 

As always, we aim to serve you in any way that is most convenient to you and encourage you to utilize our website as your online digital showroom! Every online inquiry and phone call will be promptly answered by our expert internet team. In addition, we would be happy to drop off your newly purchased new or pre-owned vehicle straight to your doorstep at no extra charge.

Tustin Toyota will continue to be here for you and our community. 

Thank you again for your loyalty. 


 

General Manager 

Mark Gittin 

We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more information on how we collect and use this information, please review our Privacy Policy. California consumers may exercise their CCPA rights here.

  • AdChoices
  • ; ;