Customer Testimonials
I’ve had a phenomenal experience mainly because of another review recommending Loren as a service advisor. He’s super chill and down to earth. Updates me right away once my car inspection is all done. They’re very quick and efficient with all the services I’ve had here so far. Reyes also calls on time when it’s time for my car maintenance. Seriously, thank you for these calls or else I would not be punctual with my car maintenance. I’ve had an easy time making appointments here and changing them as needed as well.
Thank you Hawke! He was very knowledgeable. I thought I blew up my engine and it turned out. It was just clogged fuel injectors. Thank you again to the Tustin Toyota Team for everything you have done for me. I am so happy to have my 2002 Toyota Prius back and running great.
Eddie Meza-Rodriguez at Tustin Toyota is the best! He was so helpful in helping me acquire my dream SUV. I had been searching high and low, all through the state to find the right Grand Highlander Hybrid. He helped my place a hold on the car, and made the buying process so easy. Vincent in the finance department was a pleasure to work with as well. Thank you Team Tustin Toyota!
What a pleasant experience. Always difficult to purchase a car. Was taken care of very kindly and considerately at Tustin Toyota, all the staff I dealt with were great!!!!
We came to Tustin Toyota looking for a SUV specifically a Grand Highlander or Land Cruiser, upon arrival Mr. Tarek Abdelmuti was very attentive and greeted us with a good smile and ask what we were looking to see today and we will him and he took us to view the vehicles and told us the specs and everything on the vehicles, he wasn’t pushy or anything answer all of the questions we wanted to know and found the vehicle my wife was looking for and gave us a good options, great customer service. Thank you
I dropped in one evening just as Ray was wrapping up for the day, but instead of heading out, he generously stayed behind to give us a tour and set us up with a test drive. That level of dedication made all the difference—we ended up leasing a truck a week later. Ray’s customer service is truly top-notch, and I am so grateful for his help in getting me behind the wheel of my new truck. Thank you, Ray!
Great service
My first time to have service at Tustin Toyota. I was really impressed about their efficiency and Senior - Friendly atmosphere. I felt warm , pleasant, treated respectfully. Not only got my car on schedule with good communication, also the shutter service really convenient for the elder, especially under Service assistant manager Izze Gambino Thoughtful arrangement.
We traveled nearly 300 miles to Tustin to purchase our new vehicle. While we're happy with the vehicle and appreciate that they honored the agreed-upon price, the overall customer service was disappointing.
From the beginning, our salesperson seemed uninterested. A complication involving our down payment was made unnecessarily stressful by miscommunication and a finance manager who became defensive and dismissive when we asked reasonable questions. What could have been resolved with a phone call to our credit union at the beginning turned into a frustrating ordeal. At the end, we called our credit union anyway and resolved the issue.
Thankfully, ... Read More Google - Nov 8, 2026
⭐⭐⭐⭐⭐ 5-Star Experience – Highly Recommend!
We had such an amazing experience at this dealership! From start to finish, everything was absolutely wonderful. A huge thank you to Sales Manager Adam Parada and Mario Arellano for going above and beyond to help us find exactly the car we had been dreaming of!
What really stood out to us was how they treated us like family, not just another customer. They were welcoming, professional, honest, and genuinely cared about making sure we left happy. They made the entire car-buying experience smooth, exciting, and stress-free!
Their selection of vehicles is incredible, and no matter ... Read More Google - Nov 8, 2026
I had such a smooth and enjoyable experience at Tustin Toyota, all thanks to Adrian Martinez! From the very beginning, he was incredibly helpful in walking me through my options and providing valuable insight without making anything feel overwhelming or complicated. He was patient, never made me feel rushed, and genuinely welcomed all of my questions throughout the process.
Buying my first car was such an exciting milestone, and Adrian truly made the experience that much more memorable! I couldn’t have asked for a better person to help me through it. If I ever need assistance in the future ... Read More Google - Nov 7, 2026
Thank you to Ray from Tustin Toyota. Very helpful, knowledgeable and overall great service. Thank you
Had a factory issue with a cracked taillight that is covered under warranty, took my lunch break to stop in and ask if that was something that could be fixed after calling other dealers and were so helpful in guiding me through the best route. Walked into Tustin and zero initiative to approach me and help me, walked up to the first service person and asked about the problem if that was fixable in anyway under warranty, service rep would not even look at my car just instant response "you think me telling my service manager and its going ... Read More Google - Nov 6, 2026
My family and I just want to see cars and end up getting a Toyota Sienna for my family. While waiting for the car, my 3-year-old and 1-year-old have a place to play, and there is a subway and a place to eat. There is an agent who really helped us with all her heart. Her name is Jiselle. Please look her up if you are planning to get and for sure she will help you to get what numbers you want.
Eddie the Sales Mgr was great to work with. He did everything he said he would do, plus helped me on his day off. My family should due a Toyota Commercial, there must be at least 12-15 vehicles made by Toyota or Lexus in our family . We have Toy trucks with 400k to 600k miles that are still running great with millions of miles driven. Eddie has provided some of the best service I have ever had from a dealership.
Loren is fantastic at whah he does. Great service. Highly recommend those who want to take care of their Toyota to go there. Fair pricing, transparency.
Service was done on time and as expected. Would use again. Was priced competitively for service done.
Very disappointed with Tustin Toyota. I bought a 5 service maintenance plan and was told there was a 1 year grace period after the 2 year plan. But once the 2 years ended, they told me the plan was expired and would not let me use the grace period. I only used 3 out of 5 services. I feel like the grace period was misleading because I was never able to use it. I contacted them several times in email and phone, but they just kept telling me the plan had expired.
Santana’s help was above and beyond and made the whole experience easier. I recommend Tustin Toyota.
⭐⭐⭐⭐⭐
I had an amazing experience working with Danny Gao at Tustin Toyota! He is extremely reliable, friendly, and professional. He went above and beyond to help me get a great deal on my car, and I really appreciate all his efforts.Throughout the entire process, Danny was incredibly patient and helpful. He walked me through everything step by step, from setting up and connecting my car’s features to explaining the paperwork and guiding me through the signing process.What impressed me the most was his professionalism and efficiency. Everything went smoothly, and he made the whole car-buying experience easy ... Read More Google - Nov 2, 2026
If you are looking to buy a car, go see Mo. I recently bought a 2027 Toyota Corolla Hatchback from him, and I couldn't be happier with the experience.
Mo went above and beyond from start to finish. He was incredibly patient, listened closely to what I needed, and took the time to explain every detail clearly. What stood out the most was how much he genuinely cared about my family's safety—he wasn't just trying to make a sale. He gave me all the time and space I needed to make a solid, confident decision without any ... Read More Google - Nov 2, 2026
just got my Rav4 Recently, Super love this car, The process was very Easy and smooth, thank you Brandon! Definitely will come back referral my family to you
Super recommended Brandon He the Chinese fleet sales. We talk the price over the phone then go get the car. No time wasted. He really did make it easy.
Great experience buying my Toyota from Sky at Tustin Toyota. He helped me get a great interest rate and was very patient in answering all my questions about financing and the buying process. What I appreciated most was that he didn’t just try to sell me a car. He took the time to understand what I needed, compared different models with me, and let me test-drive several options before I made my decision. Very professional, knowledgeable, and easy to work with. I’m very happy with my new Toyota and would definitely recommend Sky!
Friends recommended Sky to us when we were looking to buy a car。 We highly recommend looking to purchase a Toyota to visit Tustin Toyota and ask for Sky 。He was incredibly helpful, He took the time to help our family find the perfect RAV4 that suited our needs. The entire car-buying process was smooth, stress-free, and hassle-free from beginning to end. A big thank-you to Tustin Toyota and Sky Zhang for making this such a wonderful experience! We will definitely recommend Sky and Tustin Toyota to our friends and family.
It was a wonderful car-buying experience! My son purchased his first Toyota at Tustin Toyota. thank you Sky for helping us find the perfect model and color we wanted. We truly appreciate it andWe will come back to Tustin Toyota for our next car purchase!
I bought the Tacoma I like at tustin toyota. The price is very good and the interest rate is very low. Thanks to the sales sky here for helping me get a good car and a good price. I also come here for my maintenance, the service here is great
I got my gR86 from Tustin toy, Sky and his co-worker provided me the best service. Thank you Tustin Toyota and Sky.
I brought my sister to Tustin Toyota to purchase a car. This is the second time our family has come to Tustin Toyota to work with Sky, and our second car purchase with him! thank you Tustin Toyota and Sky for always providing us with such great prices and excellent customer service. We truly appreciate the experience and will definitely recommend Sky to our family and friends!
I had a wonderful experience working with Chen Qian at Tustin Toyota! He was patient, professional, friendly, and helps my sister find the Camry that she needs. I truly appreciate his effort, dedication, and attention to detail in making it happen. If you are looking for a Toyota, I highly recommend asking for Chen Qian. He made the whole car buying experience smooth, easy, and enjoyable. Thank you again, Chen, for your excellent service. Five stars well deserved!
Danny Gao’s service is excellent
I just purchased a brand-new Toyota Sienna Hybrid. A big thank you to Sky at Tustin Toyota for helping us find the perfect color and trim ， we also getting a great deal. We really appreciate his help and excellent service throughout the entire process!
I just bought a new sienna from Tustin Toyota, this is my second vehicle from Tustin Toyota, thank you Sky at Tustin Toyota for helping me out . Always provide me a great service and great experience, We really appreciate Tustin Toyota and sky’s help
I recently purchased a new RAV4 for my son, and Giselle made the entire process smooth and hassle-free. She did an excellent job, and I would definitely work with her again for my next car purchase. Thank you so much, Giselle!
Customer service’s were excellent. Sydney and Kevin knew what I wanted. I told them up front what I wanted. Kevin was an excellent customer service. He was fast, reliable and knowledgeable. I didn’t have to spend much time on the deal. The deal was done in less than two hours.
We had a great experience buying our car at Tustin Toyota, thanks to Danny Gao! He helped us find exactly the car we wanted and made the whole process easy and stress-free. The paperwork was quick, communication was smooth, and everything went seamlessly. Danny was friendly, professional, and genuinely looked out for our best interests. We really appreciate his excellent service and would highly recommend him to anyone looking to buy a car. We’ll definitely be referring our friends and family to Tustin Toyota and telling them to ask for Danny Gao!
Giselle was recommended by a friend of mine. Tustin was pretty far from me but she actually picked me up! She got me a really good deal on my Corolla SE that other dealerships couldn’t match, plus a special interest rate. She’s also been super patient and helpful with all my questions even after I bought the car. Really appreciate her help and would definitely recommend her!
Thank you Giselle for helping my dad get his new RAV4 with no markup or unwanted accessories! It’s been such a headache trying to find one at a fair price, but Giselle made everything so easy. Never thought buying a car from a dealership could be this stress-free!
My husband bought a Corolla SE from Giselle and has been bragging to all his friends about the amazing deal he got! So when it was my turn to get a new car, of course I went straight to her! I just got my Corolla LE at a fantastic price, and the customer service was absolutely amazing! Giselle made the whole process smooth, easy, and stress-free. We couldn’t be happier with our purchases! I’ll definitely be sending all my friends and family her way. Highly recommend Giselle!
I bought my new Camry here, go find Danny GAO to find a good one!
(Translated by Google) Thank you, Danny Gao 🙏 (Original) Danny Gao,感谢🙏
Had a great experience working with Danny Gao at Tustin Toyota. He was professional, helpful, and made the whole process very easy from start to finish. I got a great deal on my Camry, and the delivery process was smooth and straightforward with no unnecessary hassle. Really appreciated the service and would definitely recommend Danny to anyone looking to buy a Toyota.
Great service with the parts department. Rock rails installed perfectly.
Another excellent service experience at Tustin Toyota. We have had amazing service for years and feel confident entrusting our cars to them.
I came in today to get my car worked on and the lack of friendliness and customer service is wild. The girl who works the car shuttle was on a personal car the entire time I was there, she didn't say hello as I approached and couldn't be bothered to tell me what I needed to do. I filled out the form on her desk and stood there as she talked about pumkins. While still on her call, she asked me a few questions and then continued her call. No hello, no good clear explanation on the process ... Read More Google - Oct 28, 2026
Bought truck here through Deliverd, they were quick to take my money then little to no help after that. Still waiting on paperwork to register my truck 2 weeks because they ignored communications, eventually got back to me with "Fax Toyota" as the answer
They NEVER EVER answer their phone!!!
Very good customer service from Tim Rau in your service dept. Always professional and friendly.
Nini Nguyen was a big reason why I decided to buy my Grand Highlander Hybrid from Tustin Toyota. Finding one to test drive or view was already difficult, and my experience with some other dealerships was frustrating. Since hybrids are in such high demand, some salespeople didn’t seem very motivated to help, knowing that if I changed my mind while waiting for the vehicle to arrive from the factory or even after it reached the dealership, another buyer would buy it.
Nini was different. She worked hard to help me get the SUV I wanted while minimizing unwanted dealer ... Read More Google - Oct 26, 2026
Service was performed promptly and I was informed about progress in good time. Recommendations were clear.
Great and fast service!!!! Got my car back in no time! Thanks!!!!
My wife and I recently visited Tustin Toyota and leased a 2026 Corolla Cross LE. I was able to set up the deal via their internet sales department and received an initial offer after exchanging a few texts and emails. Adrian Martinez provided excellent customer service when we arrived to finalize the deal. I highly recommend Tustin Toyota and I look forward to working with them again when I make my next vehicle purchase.
Tustin Toyota Service Department and its Facility are by far the best in Orange County. Service advisor Tim is extremely professional and knowledgeable
Once again Suggesting repairs that do not to be done 1. Broken radiator cap, missing radiator safety cap, my cap does not have a safety valve 2. Change front and rear brakes, I had my brakes by your establishment around year ago 3. Needs Tires, I have 80k miles tires which I only put 35k miles on them And so on and so on
I had an amazing experience working with Nini Nguyen! I came to Tustin toyota very late and honestly wasn’t in the best mood because of a frustrating experience at another 3 dealerships earlier that day. The salesmen are horrible and not helpful.
Thankfully, my experience with Nini was completely different. She was incredibly patient, kind, and professional from the moment I met her. On that day, Nini turned what started as a frustrating day into a truly wonderful one. She treated me like family and a friend, genuinely listened to what I wanted, and took the time to understand exactly ... Read More Google - Oct 20, 2026
Huge variety of cars, the service was fast and the customer care experience is oustanding.
Mo made the process of buying my car extremely easy he was very welcoming and made the process very smooth. I couldn’t have asked for better.
We are here September 11 2026 Sydney gave a quotation for rav4 and asked to come to pay deposit, As we went there, The Manager Adrain wasn’t attending properly and said the car got sold to someone else. They do fake promise’s to get customers in as we go in they push to purchase other cars. Horrible customer service.
Overpriced, rude agent
complete scammers... this picture is after an oil change was done. Will never return as a customer, or for any sort of service. Save yourself time and money, don't get scammed, take your vehicle elsewhere.
the service is very good, but the wait time little long.so far everything is good.
Best experience I ever had getting a vehicle went to other Toyotas in the surrounding areas, got ridiculous numbers in HB GG LB Toyota. Dealt with Cuong Do and will be returning and referring when the times come for more Toyotas
An unprofessional operation! I returned my leased Toyota Tundra about three months ago, and guess what? they could not locate their own car in their own lot after the truck was retuned so I have to show them the paperwork for them to be convinced of that fact!
But wait it gets worse!
I get a call from Toyota fina Financial Services stating I’m late on the monthly payment a month later. It took me a week to sort that out! But wait the saga continues!
Two month passed and I get a notice from DMV that my tab ... Read More Google - Oct 11, 2026
I had an extremely frustrating experience at this service center. I arrived on time for my 9:00 AM appointment for three routine services (Fuel Cap Recall, Engine Brake Fluid, Battery Cooling Filter). Despite the $500+ bill, the level of service was unacceptable.
1. 5-Hour Wait: I ended up waiting nearly 5 hours. Victor provided vague explanations throughout, leaving me sitting around with no clear status updates.
2. Poor Quality Check: After paying over $500, my tire pressure was actually lower than when I arrived. I had to inflate my own tires before driving home.
3. Unfair & Discriminatory Pickup Service: The most insulting part was picking up ... Read More Google - Oct 10, 2026
This dealership is a real disgrace, don't take your vehicles there, the service is terrible. They returned my car with a flat tire and didn't do all the repairs I requested.
Don’t ever deal with this place. Went and got my oil change done and the put the oil cartridge housing on so tight that it cracked in half when I was unscrewing it. I go online and it shows that their parts department has replacements in stock for pickup. Since I am in a pinch I bought online and it cost me $135 where everywhere else it cost $50 with a lead time. I don’t hear anything back for 6 hours so I stop by right before they close to check and see what’s going on. They inform me after ... Read More Google - Oct 5, 2026
WARNING: STAY AWAY FROM TUSTIN TOYOTA FOR SERVICE. This dealership has changed dramatically, and unfortunately not for the better.
I have bought or leased four vehicles from Tustin Toyota and have been a loyal service customer for 10 years. I live about 20 miles away and literally pass three other Toyota dealerships to come here. I have also sent family and friends to Tustin Toyota. I won't anymore.
My 2023 Sienna was brought in for a transaxle noise and failure to make full power, an issue addressed by a Toyota Tech Tip. Instead of properly following the Tech Tip and diagnosing the ... Read More Google - Oct 4, 2026
Friendly, well informed consultant. Kept me informed on the progress of my car. Walked me through at completion. It was ready when they told me it would be ready.
I am writing to express my sincere gratitude for the exceptional service provided by Kevin during my recent visit for car service. I was initially concerned about my ability to pay the balance after the service was rendered. Kevin took the time to present various payment options, ensuring I was completely satisfied. Most importantly, he prioritized my safety by ensuring my vehicle was fully inspected before I drove it home. Kevin demonstrated genuine empathy and a great willingness to help. He is an outstanding representative of Toyota Tustin, and I am very grateful for his assistance.
Don’t recommend going here. Salesmen don’t prioritize the customer or the sale. Had two negative experiences within two days. Very disappointing.
Absolutely the worst experience I have ever had at a car dealership. Started at ford across the street and had an absolutely perfect time looking at trucks, went over to look at a tundra and Juan was an absolute pain to deal with. Didn’t introduce himself, left an AirPod in his ear the entire time taking phone calls while I was taking to him, all while wearing his LV sunglasses inside. Absolutely terrible experience I would go out of my way not to buy a car from here. Gave them a second chance after my first terrible experience with ... Read More Google - Sep 25, 2026
Be careful everyone
I send my car to service to Tustin Toyota and they came up with 500$ bills, I bought 10000$ service and warranty and extended service upfront to 125000 miles.
The service guy recommended some service ( Israel Gambino )and said you don’t have to pay , but when I came to pick up the car they hold it for payment, it was a nightmare, and not one to talk to , no managers, no supervisor.
TOYOTA ONE MAN SHOW
So I called the police, but the guys there the know the procedure (you have to go to court ).
We asked them to ... Read More Google - Sep 24, 2026
I had a poor experience here last weekend. I walked up and inquired about test driving some rav4 hybrids. The lady at the front (manager?) was very rude and unhelpful. She said that you have none on the lot, that no one does since they go so quickly, and that you have to be on a waiting list to get one. Her tone and attitude was off putting and condescending. She didn’t offer to show me any similiar vehicles, or ask to take down my information to contact me if one does come in. I’m not sure if ... Read More Google - Sep 16, 2026
Love my car, but would never purchase from this dealership again. I truly thought the guy who dropped off my car was stoned. Every question I asked him was "I don't know." Didn't receive or go over any pertinent information about financing, including the member number for the credit union that my lease ran through. All around shoddy and amateurish.
Odalys was very patient with me. I know I asked too many questions and repeated myself. This is the first time I’ve been in charge of a service at age 77. She clarified all for me especially at the end. So peace of mind leaving and for the next service to be. Thank you. The service was very thorough.
Very professional, knowledgeable and customer focused - made the process easy to navigate and understand - Thank you!
Customer service at Tustin Toyota is always excellent! The waiting area is clean and I appreciate having a quiet place to work while my car is being serviced.
Stopped in today to look at the possibility of purchasing a new Toyota Corolla cross unfortunately there was no place to park my car, so I left and drove to Irvine Toyota, which had plenty of space to park my car and get out and look at the new cars available. I would suggest to Tustin Toyota that they possibly put some of the cars. they have out front in their parking structure, Allowing for the possibility for individuals coming in for a new car purchase to have a place to park the car that they’re driving to their ... Read More DealerRater - Aug 29, 2026
The experience was great as always. The folks at Tustin Toyota are always friendly and efficient.
Fast and friendly people, excellent service and great environment. I was explained all about the process of the maintenance on my car
I leased a car from Tustin Toyota for a 36 month lease and attempted to turn the car in before the 36 months. WHAT A NIGHTMARE!!!! Did anyone know that turning a lease in before the end of lease is treated different than an end of lease. That's what I found out the hard way even though I made all the 36 months of payments. I am now paying 42 months of payments on the same lease to avoid destroying my credit. Tustin Toyota purchased my leased car before I completed the transaction and I found my car on their showroom for sale ... Read More Google - Aug 20, 2026
This service department was timely and kept services within the original estimate. Ben Hur was excellent in all regards.
Friendly, professional, best customer services, dedicated. I will refer my friends & family to this dealership for a new or pre-owned car
Tried to upsell me brake fluid flush on a vehicle with 23k miles and no brake issues, the service advisor was coy and dismissive when I mentioned my mechanical expertise, being a former mechanic, simple service and oil change but the minor dash warning about low windshield washer fluid was not addressed, still low, I have had many toyotas and services at this dealership, and have numerous past issues and never really spoken out except to the service manager a couple of times, several times quart low after oil change but not recently, premature brake pad change recommendation, water in ... Read More DealerRater - Aug 2, 2026
Service Dept is very well orgained and Very nice..They know what they need to do.
Always so very nice and helpful!! Hawk and Kevin are the very best of the beet
Was in and out in 3 hours Mario was kind and courteous and helped me work within my budget I am very thankful
I went to Tustin Toyota over the weekend to look at a used Toyota Crown I found online. A salesman let me take it for a test drive and then we started talking numbers. They tacked on an extra $10k on top of the sticker price (which was already inflated above market value) for miscellaneous expenses with vague titles, the majority of which he said could not be removed (ex: there was $2k listed under "accessories" that supposedly was a clear coat to help protect against scratches which seemed fictitious to me). He continuously tried to mansplain the ... Read More Google - Jul 13, 2026
Quick service with friendly service advisors. Facility is clean. Waiting area is spacious for you to relax or work.
Great customer service and professional support. The people are very friendly and helpful. I’ll keep going bank
Worst place to service your Vehicle they worked on my vehicle replacing a malfunctioning airbag sensor .They kept the vehicle for an entire week and they didn’t assemble the parts back properly after one week all the parts were disassembling and falling off I don’t know if they don’t know what they doing or they just don’t care about doing their job right and not mentioning one time when I took The same vehicle for service and they did not rotate my tires I figured out because i had a tire that was leaking air which ... Read More Google - Jul 10, 2026
Kevin, Gordon at Tustin Toyota was take care of issues and did a good job. Always great service with Kevin. I will recommend to my family and friends.
Great service all the way around. Took care of issues promptly and did not upsell.
Super high prices, forced insurance sales, tons of extra hassle going back and forth, and the new car already has quality issues. The salespeople here always act like they're smarter than everyone else, pulling all kinds of tricks. If they can't handle things properly, just wait for headquarters to contact this store!!!
Jordan Ghaffari at Tustin Toyota was truly amazing!!! He took care of us!!! He went Above and beyond!! We are owners of 4 other Toyotas and he 100% restored our faith in Toyota!!! Jordan, thank you very much!!!!! Mike Bishop
Stay away from this dealership!
I had a terrible experience at Toyota of Tustin, mainly because of the sales manager, Mario.
He gave me a price for the car, and when I told him it was too high, he became aggressive and tried to pressure me into closing the deal immediately. When I said the deal wasn't good for me, he replied, "As you like," and even told me that if I came back the next day, he wouldn't sell me the car.
About five minutes after I left, he called me and said he had ... Read More Google - Jun 30, 2026