Customer Testimonials
I was happy except just for on oil change waiting 4 hour and nobody informed me unless i fallow up by myself and could in register people be a little bit more friendly since over 25 years touoya customer deserves to be served better Thanks god bless you and happy holidays to entire team and families
Service manager, really listen to the customer concerns. I had The brake noise issues with in 6 mos with my My brand new RAV4, and he had the technician looked into and fixed it
Excellent service, received accurate timing for pick up of my vehicle as promised, and provided free rental car to use. I hghly recommend Tustin Toyota
I came in very last minute to initially get air in my tires. I ended up having a nail in my tire. Daniel Aguilar was very professional and had my car back to me earlier than I thought!
I have come here for years for reliable fair service. Advisor Ben Hur is the best and easiest to work with. I always request Ben. Thank you.
Bring my car to get yearly maintenance & so far everything seems to be good - service adviser & customer service are courtesy.
Easy to schedule. 100% correct estimate. Service tracking for estimated completion. High quality work. This was a perfect interaction and positive experience.
Tustin Toyota Service Rep Loren Rogers is a true professional. Responsive, helpful and knowledgeable on service issues for our Toyotas.
Sales and service are top notch. I have another dealer closer to me but they are not good so I travel a little farther.
The service advisor Ben Hur was friendly, professional and helpful. He did all he could to get me the best deals on new tires and transmission work, and kept me informed throughout the day as to what was going on. He even had my car washed at the end as a plus. Great service.
Cody Carter sold me my 2024 RAV4 Prime XSE with Premium Package at a great price, communicated with me regularly to update me on the status of the vehicle after I put down a deposit. When the vehicle finally made it to the dealership, he let me know it arrived. I let him know I'd be there at the end of the week to pick up the car, he gave me the checklist of items to send him prior to coming to the dealership. Everything was ready when I arrived at the dealership and after going out and setting up ...
Eric does a great job; knows cars, easy to discuss items. My old land cruiser is in much better shape. Work is done efficiently and timely. Courtesy ride is much appreciated. Also, thank Christian, the main mechanic on my land cruiser, who continues to do an excellent job/
Great communication from Alberto. Dealer gave us the best deal early on. The buying process was quick and seamless. We werenāt pushed to make our decision ASAP, which I love. Iād love to recommend this dealership to my friends and family
Great communication with Charlie Bautista. He kept me in loop as the service process went on. I was dropped off and picked up by the courtesy shuttle and everything was on time.
Great service by Kevin the service advisor. Only thing I would have liked is an additional car wash and clean.
Prompt service by service advisor Shahram Nasr. Car completed on time as promised. Shuttle service was provided form dealership to home and back to the delearship.
Tustin Toyota has been my trusted service dealer for years. George Mendoza takes the time to explain, answer questions and has provided top notch service for my 4Runners.
Every time I have brought my work vehicle in for service, I receive exceptional customer service. Each person at Tustin Toyota communicates clearly and professionally. As a person whose employment also deals with customer service, I appreciate all of their attention to detail. I have recommended them to all of my family and friends.
Bought a 2024 Tacoma TRD Off-road. Our sales person was Audrina, she was very pleasant and knowledgeable, and we did not feel pressured at any time. This dealership had a great inventory and we were able to find exactly what we were looking for. The entire experience was enjoyable.
I willingly waited 10 months to purchase a new 2024 Land Cruiser after Toyotaās press release announcing its redesign last summer. Johnny Q took my name and kept me informed throughout the process. April then called and told me when one would be available at the dealer. She put my name on it in Japan as it was being manufactured. It was number 118 off the line and is beautiful. The point is these two people did exactly what they said they were going to do and it made the wait pass by more quickly. Flawless customer service. Beautiful cars. Why go ...
Best store for a Toyota purchase. Excellent experience from test drive to purchasing price and finance. Thank you.
Just finished up buying a certificate used mint TRD. I cannot speak highly enough about our sales guy, Alexis Dominguez. He was the kindest, easiest sales person we have worked w in awhile. Truly wanting the best for you. Zero pressure. No up-scale. Straightforward. Epic person. We were almost going to skip on this due to upper management, didn't find the manager to be the friendliest, pretty condescending. Alexis is the reason we came back. Absolutley LOVE the vehicle so I'm glad Alexis is the reason it all worked out. Top notch sales dude. Five stars all around. ...
I have been getting my Prius serviced here for , efficient and friendly10 years! Knowledgeable, efficient and friendly.
Courteous, knowledgeably explained the tasks needed to be done so clearly, answered questions so quickly. Fantastic, thank you so much Loren!
Tarek Abdelmuti and Mario Ariano treated us like family. We have been coming to Toyota of Tustin for quite some time with my father when we were young to now that we are now buying our own vehicles. The customer service is extraordinary and they take pride in taking care of all of our needs. Thank you so much for all. A very satisfied customer. ššš
I purchased my Tacoma at Tustin Toyota in 2016 and have had it serviced there ever since. They always do a great job.
Easy to make appointment. Competitive service price. Quality works. Nice area to wait for. With fast WiFi, I can working while waiting.
They provide great service, and have an excellent selection of autos and trucks, and SUV.
I worked with Cindy on my lease buyout and it was such a different experience working with a female sales rep! It's always uncomfortable as a female going into dealerships and feeling the misogyny everywhere; this was a great surprise and I was much more at ease. I'd done my homework, knew my questions and options, and Cindy led me seamlessly through the process. I'd be happy to refer anyone to working with her.
Tim was kind, understanding and extremely helpful. Usually I get extreme anxiety when I have to take my car in for service because you go for one thing and end up being told you need 50 other things, but Tim was kind to break everything down and tell me what my car really needed.
I just went to my service. But I do need to give a shout out to Jose the manager for helping us have a smooth purchase when I got my camry!! From heeling me find the best car for me, great price, amazing finance department, I didn't spend a whole day and no headache from the process.... Thank you Tustin Toyota!!!! You are amazing!!!!! If you need a car and don't want all the usual hassle come to Tustin Toyota Love my car and live their team
When I bring my Toyota sienna van to maintenance, The customer service is excellent, and the professional. I would like to refer my friend to come to the Toyota dealer to do the maintenance and buy the car.
Always a pleasure getting excellent service when I bring my vehicle here. The advisors are prompt, courteous and professional. Thank you Toyota for taking great care of my services.
I was very satisfied with the service I received at the dealership. Julio Ruiz was extremely helpful and helped through the process in purchasing my first car. I am extremely thankful to him for guiding me through the process. Excelent service!
Tustin Toyota has excellent customer service. I was referred by a co worker and could not be more pleased with the service I have received. Charlie goes above and beyond to help and is so pleasant to work with.
I am extremely satisfied with my experience and service at Tustin Toyota. My Service Advisor, Kevin Gordon continues to offer exemplary service with professionalism, kindness, honesty, and outstanding expertise. Thanks to Kevin and the AutoTechs, my Rav's performance is in top notch shape. Every visit exceeds expectations. I've been a dedicated customer of their service department since 2015. Thank you!
Customer service is over and beyond, friendly staff , clean environment and professional sales person makes you happy yat Toyota.
Vincent Fung - The financial manager made our Lease Buyout go very smoothly! His attention to detail and his explanation about what needed to be done was outstanding!
They did a great job on time and the service and my experience was outstanding
Johnny and Gwendolyn were Awesome ! They took great care of me during my new car buying process., they even fed me. The finance manager and the finance department are Excellent. No pressure , just tell us how we can help make this experience great and it was. I have taken my my precious car there for service and everyone is so helpful. . They always manage to schedule you . And the reminders are helpful as well. They tie everything up with a car wash. job well done !!!
We have several Toyotas here and Tustin Toyota takes great care of all of them!
Eric was very nice and professional and honest. He listened and explained all the service and why it was needed and how important for my safety it was great service representative for Tustin Toyota. He shows he cares.
I came for my first 5K Toyota care service with scheduled appointment. Gustavo was very helpful & answer all my questions related to the service and more. Thank you for your service.
By far the best experience Iāve had at a dealership. Leo Castillo was professional and extremely helpful throughout the process. Would recommend him and the Tustin Toyota dealership to anyone I know looking for a vehicle. Kara
My service advisor Jorge Mendoza never fails to meet and exceed my expectations when it comes to servicing my vehicle. Makes it convenient for me to schedule an appointment and goes over everything with me prior to any work being approved and or performed.Heās one of 3 reasons (other employees) why I continue to do business with Tustin Toyota. Thank you Jorge Mendoza!!!
I purchased a new vehicle recently. Rory Nelson was so helpful and made the whole experience easy and stress free. The finance department was great too. Recommend Tustin Toyota.
Always great service and friendly people. Kevin Gordon our service advisor was the best, very knowledgeable.
Very reliable, pleasant and timely service. I was given information about my car and was shown new and used models.
Always pleased with good service - Thank You Gus and everyone else - I, of course will be back. JM
I took my Camry in for regular service. Excellent communication and customer service. A very good overall experience.
The best Toyota dealership in Orange County. Eric Paulson was most helpful in every way. For years I have traveled past three dealerships to get to Tustin and never been disappointed.
Ben Hur did a excellent job of tkaing care of all the needs for my Highlander. He went beyond what I expected in makinf sure our car repairs were done and the car was ready when promised. Thansk. Jerry Green
Edward and Vincent made my buying experience very pleasurable. I would highly recommend using them with any future purchase. Thank you again.
Excellent service technician, Tim Rau. Always provide a 5 star service each time. Always satisfied & will never hesitate to refer my friends & families. Thank yo Tim!!
Brought by car into service for a major service and Caesar was my service writer. Caesar is always very helpful and professional. He did exactly what he promised and in a timely manner. Caesar is an excellent professional who has a genuine concern for you and you vehicle. Great job Caesar thank you!!
Great service experience. Loren Rogers made it easy for me and everything was done properly and quickly.
The team at Tustin Toyota was incredible really helped us out with making the best decision within our budget
Leo and the General Manager were fantastic. Couldnāt be happier with the purchase of the Camry for our son
My Toyota feels like new. Excellent and efficient service every time. Tustin Toyota!! Highly recommended!!
Love working with Jorge. He's kept me informed and understands the issues I had brought to his attention. He kept at it until resolved. Appreciate the attention and communication. There was a fresh ding on the side of the driver's door with powder still hanging onto it after having left with the dealership for 2 days. It was too late for me to bring to dealer's attention as they were already closed and I had already wiped off the powder. Plan on touching up the paint myself.
Loren has been great every time we have taken our Rav 4 in for itās regular service. The whole process goes smoothly and fast.
Mario is amazing always helping us when weāre ready to purchase a new car .
Tarek Abdelmuti was helpful and applied no pressure while helping us select a new vehicle. Bill in finance smoothly guided us through the process. It was second purchase from this dealership. Entire process took 2-3 hours.
Awesome customer service š¤, friendly reps, comfortable waiting place, very pleased with service and maintenance time. Thankful and very happy to gain a car wash
"I recently purchased a new 2023 Camry from Tustin and I couldn't be happier with my experience. Mr. Brandon He helped me a lot regarding how the car deal goes. Mr. He went above and beyond to answer all of my questions and made sure that I was comfortable with every aspect of the purchasing process. They were patient and attentive, never making me feel rushed or pressured into making a decision. Overall, I highly recommend Tustin Toyota to anyone in the market for a new car. Mr. He professionalism and commitment to customer satisfaction made for an exceptional ...
They performed the good service and done the great job. I will return to Tustin Toyota in my future visits for service.
Intelligent, helpful, knowledgeable, friendly, efficient, clean environment, comfortable environment. Sales staff was not pushy at all!!
Each time I have needed an immediate repair (hybrid battery or gas valve) or regular maintenance, I have worked with Kevin. Heās professional in every action, works with budget and comes up with a solution that works for us. Thank you.
I am EXTREMELY HAPPY and have GREAT EXPERIENCE with Tustin Toyota. It will never goes wrong when you have a RIGHT service manager who understand you and that work with you on what you have to deal with at home. I am always satisfiy with the work that my service manager and his team does. Thank you Jorge Mendoza for the wonderful jo that you did. And thank you for having a great team to have your back.
Extremely Happy with Tustin Toyota. I was shopping around for a hybrid and after looking around for a bit I found this dealership and got a great deal on a 2023 Corolla XLE hybrid. It was April that helped me with the purchase and made everything smooth. Very happy with everything and my decision to get the car.
I have great experiences with Tustin Toyota. Both salesman Gustavo and finance manager Sam Yin were great and very helpful. Especially Sam, he took times to go over all options and tried everything to give the best options that I can take. Extremely happy with Sam and suggest Sam for financial services.
Purchased a 2023 Corolla. April was very professional and courteous. Any question I had she had an answer. She assisted me in every aspect to get the exact car I wanted. Kevin who delivered my car to me was exactly the same. I will definitely recommend Tustin Toyota to my family and friends. I will also come back to purchase another car.
Service department is very well run. Everyone was courteous and professional. Will be bringing my vehicle here for future service.
Service - Always a great experience. Happy...happy (had to have 15 words in this review)
We were treated extremely well. Loren helped us and he made things clear and made the charges easy to understand. We really appreciated the service we received.
I purchased a 2019 Prius Prime today at Tustin Toyota with the assistance of salesman Miguel Perez. He was personable, knowledgeable and the exact opposite to the negative car salesman stereotype. Miguel was a so easy to work with! Itās my pleasure to recommend him. Everyone involved in my purchase was helpful. No one tried to pressure me. Go see Miguel Perez for a fair and honest deal!
Took my Prius in for service and Cesar was my advisor. Very professional and did a great job communicating with me throughout the entire process. Delivered as promised. A great asset to Tustin Toyota. Thank you Cesar, Great Job!!
Excellent service by Loren Rogers and team at Tustin Toyota. Major service needed on 2015 6-Cyl Camry, completed timely and below initial cost estimate.
Service was good and on time. Friendly and knowledgeable staff. Will recommend to family and friends.
Smooth organized efficient no hassles good price. Internet transactions worked! I siting for delivery to drive Rav 4
Scott Bi was an amazing sales person totally go back for my my 2 car his just amazing ! His customer service skills are great
Thanks again Tustin Toyota Team! I had another great experience working with Josh Flores, Cristian and the rest of the service department. They were able to diagnose the issue with my car right away and provide me with all the options and information I needed to make decisions for my next steps. I really appreciate their timely communication and kind explanations for all my questions. Excellent customer service. Thank you!
Sky is very friendly and helpful. He is doing great job and professional. Thank you so much for everything. He is the best. I will recommend my friends and my family .
I have been a customer for over ten years, the service has always been professional and courteous. I can always count on a clean, comfortable facility with complimentary coffee and great wi-fi as I wait for me car.
Jesus checked me in and was fast, efficient and solved the issue I had with my dashboard lights. Excellent customer service!
Kevin was the person that waited on me very knowledgeable fast and friendly. My car was ready 30 minutes prior to the time they estimated it would be finished. I was able to get an appointment on the same day which was very nice. I have purchased six Toyotaās from this dealership and would highly recommend it to anyone.
Great customer service in the service department. I recommend Tom Higgins as service advisor. Great!
High quality work, ease of appointments, and responsiveness. People are welcoming and appreciative of your business with them.
The service department was helpful, timely and really worked to be clear on what was to be expected. My car runs like a dream! I highly recommend this dealer. Plus, the waiting room is nothing short to a nice living room with large screen tv, food and beverage availability and a separate room if you need quiet to work. Great job, Toyota! Classy, all the way!
Great Deals. Great Service , Friendly Staff. They took care of the problem Immediatly both time
First time in Tustin Toyota, Dealer Jimmy Thai are very professional and friendly. on the same day, we finally purchased a sienna xse with his recommendation.